FAQs

Where do your shade names come from?

Each of our shades are named after a historic brick building from significant locations as a nod to the nostalgia of the brick architecture and character that originally inspired us. To learn more about the buildings the shades are named for, check out the coordinates provided on the product page.

Do your lights come with everything needed to be installed?

Yes. We provide installation instructions with every order. You can also view or download them on our resources page.

What if my order arrives damaged?

All orders are shipped fully insured against loss or damage. Please contact us within seven days so we can start the insurance claim process. We will have the order repaired or replaced for you at no cost as quickly as possible.

Are your lights UL listed?

Yes. There are a few exceptions that are noted in the descriptions.

Do you offer custom glass work?

No. Our exclusive shades are meticulously hand-selected from a collection of antique cast-iron molds over 100 years old. Each shade is individually handblown in the USA by a craftsman using time-honored techniques.

Do you offer custom shade colors?

We can do custom colors on our metal shades. There is typically a small fee for this option so just ask, and we will be happy to give a quote.

Can the pendant lights be made longer?

Yes. We make all of our fixtures to order. Standard lengths are 48″, but we can do any length needed. There is typically a $1.75 per foot for additional length.

Do you offer expedited shipping?

Yes. If your order is time-sensitive, please ask, and we will be happy to give you additional shipping options and quotes.

Are your lights safe for use in the UK, Europe, and Asia?

Yes. Our fixtures are 120v and 240v rated.

Do you offer discounts for multiple light purchases?

We occasionally have sales, but if you have a large order and would like a quote, feel free to ask. Please include the fixtures, quantities, and shipping zip code, and we will respond quickly to your request.

What is your return policy?

We accept returns within 2-weeks for non-custom, never installed, and in new condition fixtures. A 20 percent restocking fee will be applied. Please contact us first. Orders may be canceled within 48 hours without a fee. Any orders canceled after will incur a 20 percent restock fee whether or not the order has been shipped.

Do you offer trade discounts? 

Please contact us with a description of your business, website, and contact info. We will get back to you quickly.